Free the Line · Services
Project Leadership & Technology Consulting
Transform a complex brief into defined responsibilities and sustainable tasks.
Define the Actual Issue
An initiative may involve multiple departments such as support, sales, operations, engineering and/or creative teams. Bear Cole has experience working as a leader of technical support teams, an integrator of systems, an enabler of partnerships, a trainer of staff and an implementer of web projects.
What We Provide
We can assist with discovery, requirements gathering, delivery plan development, documentation creation, technical coordination, and training materials. We will define who owns each task, identify dependent tasks and establish acceptance criteria so that your team understands what they are expected to produce and how to evaluate whether they have met those expectations.
Keep People Connected to Your Systems
Escalation processes, clear explanations in layman's terms and effective hand-off methods will enable the employees responsible for running the process once the project is completed. The technical-leadership page on our site outlines some of the experiences that led us to develop this methodology; it does so without creating fictitious client performance data.
Begin with a Defined Scope Engagement
An initial engagement should be a review of one workflow, one project or one operational issue. Based upon that review we would then recommend solutions based upon priority and provide a scope of the recommended delivery.